At q798, we believe that gaming should always be fun, social, and within your means. We have built a full suite of responsible gaming tools — from deposit limits and cool-off periods to permanent self-exclusion — so that every player in Pakistan can stay in control of their experience. This page explains what those tools are, how to use them, and how to recognise when it is time to take a break.
Responsible gaming is not just a checkbox for us — it is built into the core of how q798 operates. Here are the six pillars of our player protection programme.
Every new q798 account must pass a KYC age check before real-money features are activated. We verify CNIC details to confirm all players are 21 or older — no exceptions, anywhere in Pakistan.
Set daily, weekly, or monthly PKR deposit caps directly from your account settings. Once a limit is set, it takes effect immediately. Increases require a 24-hour cooling-off period before they apply.
Need a short break from q798? Activate a cool-off period of 24 hours, 7 days, or 30 days. Your account is temporarily restricted during this time — no deposits, no bets, no casino play.
For players who need a longer break, q798 offers self-exclusion periods of 3, 6, or 12 months — or permanently. During self-exclusion, your account is fully blocked and cannot be reactivated early.
In addition to deposit caps, you can set a maximum loss limit per session, per day, or per week in PKR. If you reach your limit, play is automatically paused until the next period begins.
Our responsible gaming support team is available around the clock via live chat. Whether you are in Karachi, Lahore, Faisalabad, or Islamabad — help is always just a few minutes away.
q798 gives you genuine control over your gaming activity. All tools below are available instantly from your account dashboard — no need to contact support to activate them, though our team is always there if you need guidance.
Once a self-exclusion is activated on your q798 account, it cannot be reversed early. This is intentional — the cooling-off period must be respected in full to protect your wellbeing.
International Standards: q798 follows responsible gaming guidelines aligned with internationally recognised gaming licence standards, including provisions for self-exclusion, player protection, and problem gambling intervention.
A temporary pause on all real-money activity on your q798 account. Ideal if you feel you have been playing too frequently and want to step back for a short period without fully closing your account. You can browse the Platform but cannot deposit or wager.
A firm block on your q798 account for a set period of 3, 6, or 12 months. You will not be able to log in, deposit, or access any gaming features during this period. Any pending withdrawals will be processed and returned to your JazzCash or EasyPaisa account.
A permanent closure of your q798 account with no option to reopen it. This is the right choice for players who have decided they do not wish to participate in online gaming at all going forward. Balances will be returned in full via your registered PKR payment method.
Set hard caps on how much PKR you can deposit or lose over any given time window. Limits can be reduced immediately. Any request to increase a limit requires a mandatory 24-hour waiting period before it takes effect — giving you time to reconsider.
Configure time-based alerts that remind you how long you have been playing in a single session on q798. Reminders can be set for every 30 minutes, 1 hour, or 2 hours — a simple but effective way to stay aware of time spent gaming.
Log in to your q798 account Access the Platform via your browser and log in using your registered email and password. Two-factor authentication is strongly recommended.
Open Account Settings Click on your profile icon in the top-right corner of the Platform, then select "Account Settings" from the dropdown menu.
Navigate to Responsible Gaming Find the "Responsible Gaming" tab within your account settings. All player protection tools are grouped together in one place for easy access.
Choose Your Tool Select the tool you want to activate — deposit limit, loss limit, cool-off, or self-exclusion. Follow the on-screen prompts to configure your preference.
Confirm and Save Review your selection carefully, then confirm. Limits take effect immediately. Self-exclusion activates within minutes and cannot be reversed during the selected period.
Contact Support if Needed If you have difficulty activating any tool, or if you require immediate account restriction, contact our 24/7 support team directly at [email protected] — we will action it on your behalf.
If you answer "yes" to three or more of these questions, we strongly encourage you to use q798's responsible gaming tools or speak to a support professional.
Do you spend more time or money on gaming than you originally planned?
Have you tried to cut back on gaming but found it difficult to stop?
Do you gamble to recover losses from a previous session?
Has gaming caused arguments, stress, or financial problems in your household?
Do you conceal your gaming activity from family members or close friends?
Do you feel anxious, irritable, or restless when you are not able to game?
q798 is fully committed to providing a safe, fair, and transparent gaming environment for all players in Pakistan. Responsible gaming is not a compliance exercise for us — it is a core part of how we run our Platform every single day.
Our responsible gaming programme is guided by internationally recognised standards used by licensed gaming operators worldwide. We take every possible measure to prevent underage gambling, identify problem gaming patterns early, and provide players with the tools they need to manage their activity.
All q798 staff who interact with players are trained to recognise indicators of problem gambling and to escalate concerns to our dedicated responsible gaming team. If our systems detect unusual account behaviour — such as rapidly increasing deposit frequency or erratic betting patterns — our team will proactively reach out to the affected player.
q798 will never market gambling products to individuals who have self-excluded, activated a cool-off, or flagged themselves as vulnerable players. Marketing preferences can also be turned off entirely from your account settings at any time.
The q798 Platform is strictly for individuals aged 21 and above. We apply this rule consistently across all game types — cricket betting, PSL markets, live casino, slots, and instant games. There are no exceptions.
We use third-party KYC verification to confirm the age and identity of every new account holder before real-money gaming features are enabled. CNIC-based verification ensures that players in Karachi, Lahore, Islamabad, Faisalabad, and across Pakistan are who they say they are.
If you are a parent or guardian and are concerned that a minor in your household may have accessed or attempted to access the q798 Platform, please contact us immediately. We will investigate and take appropriate action, including account closure and full refund of any funds, without delay.
Parental controls tip: Consider installing parental control software on shared devices used by younger household members. Common tools include Net Nanny, Bark, and built-in device-level content filters available on Android and iOS.
The golden rule at q798 is simple: only ever play with money you can genuinely afford to lose. Gaming should be treated as a form of entertainment — much like going to watch a PSL match or spending an evening out in Lahore — not as a way to generate income or recover financial losses.
Before you deposit PKR, we encourage you to set a personal budget for the month. Use the deposit limit tool in your account to enforce that budget automatically. Once your monthly deposit limit is reached, q798 will not allow further deposits until the limit window resets — or until you deliberately raise the limit after the mandatory 24-hour review period.
Chasing losses is one of the most common and dangerous patterns in problem gambling. If you have had a losing session, close the Platform, take a break, and come back another day. q798's responsible gaming team is here to support you if you find this difficult to do on your own.
If you or someone you know is struggling with problem gambling, please consider reaching out to a mental health or financial counselling professional. While q798's own support team is available 24/7, independent third-party organisations can provide additional guidance and counselling.
In Pakistan, mental health and behavioural support services are available through a number of channels, including the Umang helpline (0317-4288665), which offers psychological first aid and counselling. The Rozan Counselling helpline also provides confidential support for individuals experiencing stress, anxiety, or compulsive behaviours.
Financial counselling is available through a number of organisations affiliated with the State Bank of Pakistan consumer protection framework. If gambling has created financial difficulties, speaking to a certified financial counsellor early can help prevent the situation from escalating further.
Remember: Seeking help is a sign of strength, not weakness. q798 will fully support any player who chooses to reduce, pause, or permanently stop their gaming activity on our Platform.
Log in to your q798 account today to review your responsible gaming settings, set a PKR deposit limit, or activate a cool-off period. Our 24/7 support team — available in English and Urdu — is always ready to help. 21+ only. Please play responsibly.